Comments on: My AT&T Adventures http://universallydesigned.net/general/my-att-adventures/ Knowbility blogs about technology that everyone can use. Fri, 19 Feb 2010 07:49:10 -0600 http://wordpress.org/?v=2.8.3 hourly 1 By: Elizabeth http://universallydesigned.net/general/my-att-adventures/comment-page-1/#comment-989 Elizabeth Wed, 01 Jul 2009 13:37:48 +0000 http://universallydesigned.net/general/my-att-adventures/#comment-989 I really enjoyed reading all the details about your adventures, what is accessible and inaccessible, as well as the types of customer support communications that shape your impressions of U-verse and AT&T. I learned a lot and truly appreciate that you shared your experiences! I really enjoyed reading all the details about your adventures, what is accessible and inaccessible, as well as the types of customer support communications that shape your impressions of U-verse and AT&T. I learned a lot and truly appreciate that you shared your experiences!

]]> By: Desiree http://universallydesigned.net/general/my-att-adventures/comment-page-1/#comment-979 Desiree Tue, 23 Jun 2009 23:11:33 +0000 http://universallydesigned.net/general/my-att-adventures/#comment-979 Thanks everyone for your comments... keep them coming! I definitely got lucky and talked to some agents that tried their best to find answers for me. I like the idea of writing to the company president, any idea to find out who they are and where to send a letter of this type? As to Connie's question, the SAP channel is very easy to activate and turn off with u-verse, once I knew which buttons to press and how many arrows right it was. I can very easily turn it on and off. I look forward to more comments from everyone. Thanks again!! Thanks everyone for your comments… keep them coming! I definitely got lucky and talked to some agents that tried their best to find answers for me. I like the idea of writing to the company president, any idea to find out who they are and where to send a letter of this type? As to Connie’s question, the SAP channel is very easy to activate and turn off with u-verse, once I knew which buttons to press and how many arrows right it was. I can very easily turn it on and off. I look forward to more comments from everyone. Thanks again!!

]]> By: Connie http://universallydesigned.net/general/my-att-adventures/comment-page-1/#comment-978 Connie Tue, 23 Jun 2009 22:37:45 +0000 http://universallydesigned.net/general/my-att-adventures/#comment-978 Hi Des, I saw your posting on your blog about this and wanted you to know we have AT&t also. Recently we had our dish re-mounted as we had our roof replaced. As a result of that, I got a survey call asking how comfortable I felt using Dish Network. I told them I found turning the channels fine but the other stuff was in accessible for a blind person to use. I told them about a Zenith talking VCR that I have where the menus talk so I can record shows. Of course, I don't know if it will work since they made the big switch to DTV. Anyway they got five minutes worth of my opinion. I told them if they would give users an option to have talking menus and talking TV. guides it would be wonderful. I told them just think, the cable companies that I know of don't have accessibility for the blind nor does Direct TV. So if they did it they could be the first to say they did it and make themselves look good. The person said she wrote it all down so Who knows if it will work. Will you please keep your blog up dated? Was it hard to get the SAP channels to work? Does it only work on PBS? Connie Hi Des,
I saw your posting on your blog about this and wanted you to know we have
AT&t also. Recently we had our dish re-mounted as we had our roof replaced.
As a result of that, I got a survey call asking how comfortable I felt using
Dish Network. I told them I found turning the channels fine but the other
stuff was in accessible for a blind person to use. I told them about a
Zenith talking VCR that I have where the menus talk so I can record shows.
Of course, I don’t know if it will work since they made the big switch to
DTV. Anyway they got five minutes worth of my opinion. I told them if they
would give users an option to have talking menus and talking TV. guides it
would be wonderful. I told them just think, the cable companies that I know
of don’t have accessibility for the blind nor does Direct TV. So if they
did it they could be the first to say they did it and make themselves look
good. The person said she wrote it all down so Who knows if it will work.
Will you please keep your blog up dated?
Was it hard to get the SAP channels to work?
Does it only work on PBS?

Connie

]]> By: Matthew McCabe http://universallydesigned.net/general/my-att-adventures/comment-page-1/#comment-977 Matthew McCabe Tue, 23 Jun 2009 14:31:16 +0000 http://universallydesigned.net/general/my-att-adventures/#comment-977 I am glad you had a good experience with AT&T! In my experience, AT&T support is hit-or-miss. I have spoken to a couple extremely helpful tech support agents but many of them have been completely incompetent. I have had tech and customer support agents hang up on me because the call has gone on too long, transfer me in circles, etc. But I also had an AT&T technician spend an hour at my house trouble shooting bad wiring. So I suppose it depends on who you end up talking to or working with at AT&T! I am glad you had a good experience with AT&T! In my experience, AT&T support is hit-or-miss. I have spoken to a couple extremely helpful tech support agents but many of them have been completely incompetent. I have had tech and customer support agents hang up on me because the call has gone on too long, transfer me in circles, etc. But I also had an AT&T technician spend an hour at my house trouble shooting bad wiring. So I suppose it depends on who you end up talking to or working with at AT&T!

]]> By: Brian Schnabel http://universallydesigned.net/general/my-att-adventures/comment-page-1/#comment-974 Brian Schnabel Sun, 21 Jun 2009 03:01:45 +0000 http://universallydesigned.net/general/my-att-adventures/#comment-974 Perhaps writing the president of the company with your thoughts and ideas would help to spark something. Being blind myself I've noticed that so long as you send it registered mail if not overnight mail most corporations will make an effort to at least respond to you. Good luck with your new service! Perhaps writing the president of the company with your thoughts and ideas would help to spark something. Being blind myself I’ve noticed that so long as you send it registered mail if not overnight mail most corporations will make an effort to at least respond to you. Good luck with your new service!

]]> By: Jackie http://universallydesigned.net/general/my-att-adventures/comment-page-1/#comment-972 Jackie Sat, 20 Jun 2009 20:22:22 +0000 http://universallydesigned.net/general/my-att-adventures/#comment-972 Well at least it appears they spoke english. *So* much more than I can say for so many of these service providers. & at least they didn't feel they needed to read from a script. 2nd sentence again applies. Abbapita. Well at least it appears they spoke english. *So* much more than I can say for so many of these service providers. & at least they didn’t feel they needed to read from a script. 2nd sentence again applies. Abbapita.

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